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FAQ

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How do I make purchase?

Shopping at azalafashion.com is easy, this question is part of the most asked questions:

  • Scroll through our categories and see what really speaks to you.
  • Once you have found an item, choose your size and click on the ‘ADD TO CART’ button on the product page.
  • Review the items in your shopping cart by clicking the ‘SHOPPING CART’ link. Click on ‘PROCEED TO CHECKOUT’ to complete your order.

Do I need to create an account to place an order?

You can shop at azalafashion.com without creating an account as a guest. This question is also part of the most asked questions.

However, sign up with us and you’ll be able to enjoy the following benefits:

  • Track your orders and review past purchases
  • Request a return or exchange directly from your account
  • Add items and products you love that have been sold out for us to notify you once restocked
  • Save your address & credit card information so you can shop even quicker next time

Is my personal information kept private?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislations.

What payment methods do azalafashion.com accept & is it safe to use my credit card online?

We accept Visa and MasterCard. All payments are processed through a secure checkout system provided by Mashreq Bank (AmazonPay Secure Payment Gateway). To ensure that you don’t experience any delays to your order, please make sure all your details are entered correctly. You can also use Apple Pay to make your purchase.

If an item I want to buy is sold out will you be restocking it?

In general, we try to restock items that are highly on demand. Put your name on the list and we will contact you once they are back in stock.

Which countries does azalafashion ship to?

We ship to Worldwide.

How long does delivery take, and what are the charges?

Delivery time frame is between 3-10 working days. For express shipping it takes between 3-4 days. For standard shipping it takes 7-10 days.

Standard shipping: $3,99

Express shipping: $12,90

What is the return notice period?

According to our policy as long as it’s within 14 days upon receipt of the item you can request a return of the product.

Will I be refunded the full value of my order?

Our refund will be issued to the original credit card used to place the order. Please note that it can take up to 14 business days for the refund to appear in your account.

How can I track my order?

Once your order has been dispatched, you will be contacted by the shipping company for delivery of your package. If you have any other concerns you can always contact the customer service team.

Can I change or amend my order once it has been placed?

Before your purchases have been prepared for dispatch, we can cancel an item, change the size or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any amendments, please email us on [email protected] for assistance.

About us

Azala Fashion is a global fashion and lifestyle company committed to making the beauty of fashion accessible to all.

2 Macklin St, WC2B 5ND, London, United Kingdom

Email: [email protected]

Phone: +442085676206

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